Welcome to the Palmers Green Florist website. These Terms & Conditions govern your use of our online service for ordering and delivering flowers in Palmers Green and the surrounding areas. By placing an order through our website, you acknowledge and agree to be bound by the terms outlined below. Please read these Conditions carefully prior to making a purchase for online flower delivery in Palmers Green.
These Terms & Conditions apply to all online purchases made by customers wishing to order flowers for delivery in Palmers Green and neighbouring locations. Whether you are ordering for yourself or sending flowers as a gift, you agree that your transaction will be governed by these Terms.
To place an order for flower delivery online with Palmers Green Florist, please browse our website and select the desired floral arrangement or product. Once you have selected your items, add them to your basket and proceed to checkout.
During checkout, you will be prompted to provide the necessary delivery information, such as the recipient’s name, address, and preferred delivery date. It is essential that you provide accurate and complete information to avoid delivery issues.
You will have the opportunity to review your order before making payment. An order is only considered accepted once you receive a confirmation email from us. In rare cases—for example, in the event that stock is unavailable or we are unable to deliver to the specified address—we reserve the right to decline or cancel your order. Should this occur, you will be notified and any payment received will be refunded promptly.
Palmers Green Florist accepts a variety of secure payment methods via our online checkout, including major debit and credit cards. Your payment will be processed at the time your order is placed. All prices displayed on our website for flower arrangements, delivery, and additional products are listed in Pound Sterling (GBP) and include any applicable VAT unless otherwise specified.
We take all reasonable care to ensure that our website is secure and your payment details are protected. However, we cannot be held liable for any loss that you may suffer if a third party gains unauthorised access to any data you provide while accessing or ordering from our website.
If you wish to amend or cancel your order, you must contact us as soon as possible. Orders can usually be cancelled or amended up to 24 hours prior to the scheduled delivery date. Due to the perishable nature of flowers and the personalised nature of our service, cancellations requested within 24 hours of delivery or after your order has been dispatched or created may not be possible, or may be subject to a charge covering any costs incurred.
If you are eligible for a refund following a cancellation or amendment in accordance with these Terms, refunds will be processed as soon as possible and in any event within 14 days of the date of notification.
We offer flower delivery throughout Palmers Green and neighbouring areas as displayed on our website. Delivery charges and available delivery windows are presented at checkout prior to payment. Our aim is to deliver your flowers on the specified date and within the agreed time window. Occasionally, factors beyond our control (such as severe weather, traffic, or peak periods) may affect delivery times. While we take care to fulfil deliveries promptly, we are not liable for delays outside our reasonable control.
If a delivery cannot be completed because the recipient is unavailable or the delivery address is incorrect, we will attempt to leave the flowers in a safe place or with a neighbour, whenever feasible, and notify the sender or recipient. If neither is possible, we will leave a delivery card with instructions or contact details for redelivery or collection.
All products and arrangements are subject to availability. While every effort is made to provide goods as described, circumstances such as seasonal availability may require substitutions with similar flowers or items of equal or greater value and quality. This ensures the prompt and successful delivery of fresh flowers. If a significant change is necessary, we will attempt to notify you before fulfilling your order.
Due to the perishable nature of flowers, returns are not generally accepted. If, however, your order does not arrive in satisfactory condition, or if you believe there has been an error with your order, please notify us as soon as possible and within 24 hours of delivery. We may request photographic evidence of any issue. If the flowers are found to be faulty, damaged or incorrect, we will, at our discretion, offer a replacement, re-delivery, or refund.
You are responsible for ensuring all details provided during the order process are accurate, including the recipient’s name, delivery address, and contact information. Failure to provide correct information may result in delay or non-delivery, for which we cannot be held responsible. Please ensure the delivery address is accessible at the specified time to receive your flowers.
Palmers Green Florist takes care to provide fresh, high-quality flower arrangements and ensure your flowers are delivered as ordered. To the extent permitted by law, our liability is limited to the value of the goods purchased. We are not liable for any consequential or incidental damages, loss of business, or emotional distress arising out of your use of our services.
We shall not be liable for any failure or delay in performance of our obligations under these Terms caused by events outside our reasonable control, such as acts of God, war, terrorism, fire, flood, explosion, labour disputes, or breakdown of systems or networks.
All content on the Palmers Green Florist website, including product descriptions, images, text, and graphics, remain the property of Palmers Green Florist or our licensors. You may not use, reproduce, modify, or distribute any content from this site for commercial purposes without our explicit written consent.
Your privacy and the security of your data are important to us. Please refer to our Privacy Policy for details on how we collect, use, and safeguard personal and payment information provided when you use our website and ordering service for flower delivery in Palmers Green.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts. By ordering online with Palmers Green Florist, you submit to this jurisdiction for the resolution of any such disputes.
Palmers Green Florist reserves the right to update or amend these Terms at any time. Any changes will be posted to this page and will apply to orders placed after the date of publication. It is your responsibility to check our Terms & Conditions regularly before placing an order for online flower delivery in Palmers Green or surrounding areas.
If you have questions or concerns regarding these Terms & Conditions, or if you wish to discuss an order, please visit our website’s Contact page. Our team is committed to providing excellent customer service and will address your enquiries as soon as possible.
Please note that these Terms & Conditions apply not only to customers within Palmers Green, but also to those placing online flower delivery orders to addresses in all surrounding areas served by Palmers Green Florist.
These Terms & Conditions constitute the entire agreement between you and Palmers Green Florist regarding the use of our website and online order service for flower delivery in Palmers Green. No other statements or representations shall have any effect unless expressly agreed in writing by Palmers Green Florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Palmers Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Palmers Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
