At Palmers Green Florist, our promise is simple – delivering beautifully fresh flowers to homes and businesses across Palmers Green. We take great pride in the quality and freshness of every bouquet and arrangement. As your trusted local florist, your satisfaction is at the heart of what we do.
We stand by the quality of our blooms. We guarantee that all flowers leaving our shop are fresh and hand-prepared on the day of dispatch. We recommend that our flowers are enjoyed at their best within a freshness window of 5-7 days from delivery – with proper care, many may last even longer. Always follow the care advice included with your bouquet for the fullest lifespan.
On rare occasions, flowers can sustain damage during transit. If your floral arrangement arrives damaged or in less than fresh condition, please notify us within 24 hours of delivery. This allows us to resolve the issue promptly and uphold our fresh flowers guarantee in the Palmers Green area.
When contacting us about damage or quality issues, please be ready to provide your order details and, if possible, a photo of the affected flowers. This helps us investigate and ensure a speedy resolution.
Your peace of mind matters to us. If your flowers are damaged on arrival or not as described, you may be eligible for a refund or replacement bouquet. Once we verify the issue, we will offer you a choice between a prompt replacement or a full refund to your original payment method.
Refunds and replacements apply to orders where freshness or damage are in question within 24 hours of delivery. For any allergies, order errors, or change-of-mind requests, please get in touch so we can review each situation individually.
We strive to make every experience with Palmers Green Florist a positive one. If there’s anything we could have done better, or you wish to make a complaint, our team wants to hear from you. Please reach out with your order details and a description of your experience. We treat all feedback seriously and address complaints as quickly as possible, aiming for a fair and satisfactory resolution for every customer.
Palmers Green Florist has proudly served our local community for years, delivering only the freshest flowers with care and attention to detail. Whether your order is for a family celebration, a heartfelt gesture, or to enhance your local business, our reputation is built on trust, quality, and customer happiness.
Your confidence means everything to us. If you have any questions about our returns and refunds approach, or wish to share feedback on your experience, please don’t hesitate to reach out. We are here to ensure your satisfaction with every purchase, every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
